Refund and Returns Policy
Effective Date: 3/5/2025
Thank you for shopping at Store.SMHZ. Since we offer digital assets, we have specific refund and return policies to ensure fairness and transparency.
1. No Refunds on Digital Products
Due to the nature of digital products, all sales are final. Once a purchase is completed, we do not offer refunds, exchanges, or cancellations.
2. Exceptions for Refunds
We may consider a refund under the following circumstances:
The digital asset was not delivered due to a technical error on our end.
You were charged twice for the same product.
The product is significantly different from the description.
The file is corrupted or unusable, and we cannot provide a working version.
3. How to Request a Refund
If you meet any of the above conditions, please contact us within 48 Hours of purchase with the following details:
Order number
Description of the issue
Screenshots or proof (if applicable)
Email: [email protected]
Website Contact Form: CONTACT US
4. Chargebacks & Disputes
If you initiate a chargeback without contacting us first, your access to future purchases may be restricted. We encourage customers to reach out to us to resolve issues amicably.
5. Changes to This Policy
We may update this Refund and Returns Policy as needed. Any changes will be posted on this page, and significant updates will be communicated via email.
By making a purchase on our website, you agree to this Refund and Returns Policy.